Disclosures and FAQ's for My Mobile Notary Public Services
Frequently Asked Questions
Notary Guidelines & Policies and Frequently Asked Question
At My Mobile Notary Public Services, our goal is to make every signing smooth and stress-free. To help ensure your appointment goes as planned, please review the following guidelines and policies. If you have any questions, don’t hesitate to reach out — we’re here to help!
What is a notarized signature?
A notarized signature is when a signer signs a document, and the notary verifies and signs it as well.
- Example: If one person signs the document and the notary notarizes it - that counts as one notarized signature.
- If two people sign the same document and the notary notarizes it -that counts as two notarized signatures.
- If one person signs two different documents one time – that counts as two notarized signatures.
What is the after-hours fee?
For appointments scheduled at 7 pm or after, a time rate of $20 per hour will be added to the listed fee. As an example – appointment for one notarized signature scheduled for 7 pm will be $45 (base fee) plus $20 (after-hour fee) = $65. The same request scheduled for 8 pm will be $85. After hours appointments require a non-refundable deposit that will be applied towards your balance.
What forms of identification are accepted?
Acceptable IDs must be current (not expired) and you must be in possession of the physical the ID:
- Driver’s License
- State Identification Card
- Passport
- Consulate ID
- If none are available, you may use two credible witnesses who personally know you. They must not be named in the document, they may not benefit from you signing the document and each must presents a valid ID as listed above. Witnesses must be present at the appointment.
Does my name on my ID need to match my document?
Yes. The name on your ID must match the name on the document. The name on the documents cannot include more names than what your ID shows.
What if I need help choosing or filling out my documents?
Notaries cannot select or complete (fill out) documents for you. Notaries are also not allowed to tell you if the document is filled out correctly or if you have picked the correct document for your needs. If you need assistance determining which documents to use or how to complete them, please consult:
- An attorney, lawyer, paralegal, or legal document assistant.
- Free resources: Sacramento Law Library
- Paid resources: LegalZoom, LawDepot
A time fee of $25 will be added to each appointment if the document(s) are not completed prior to the appointment.Please complete (fill out) the document but do not sign or date until the notary is there. The notary will need to witness you signing the document.
What payment methods do you accept?
- Cash
- Debit/Credit Card (Visa, Mastercard, American Express, Discover) (3% fee charged for using a debit or credit card)
- Zelle – Hernandez 760-217-3369
- Venmo – @NotaryChristinaH / 760-217-3369
- Apple Pay – 760-217-3369 ❌ Personal checks are not accepted.
Can I use a translator during the signing?
No. California Notary Public law requires that the signer communicate directly with the notary. Translators cannot be used. Please schedule your appointment with Allison if you require a Spanish speaking notary. If you require a notary in a different language, please let us know as we may be able to help coordinate this.
Can appointments be canceled or rescheduled?
Yes! We understand that plans change.
- Cancellations with more than 2 hours’ notice → Full refund.
- Cancellations with less than 2 hours’ notice → $20 cancellation fee.
What if the notary travels to me, but the signing can’t be completed?
If our notary arrives but the service cannot be completed, a mobile/travel fee of $20 will still apply for appointments in Victorville, Hesperia, and Apple Valley. For other cities, the travel fee may be higher depending on the distance. Any unused signature fees paid in advance will be refunded, minus the applicable travel fee.
Situations When Notary Services Cannot Be Provided
To comply with California law and ensure the validity of your documents, we cannot complete notarizations under the following circumstances:
- Valid Identification Missing – The signer must provide acceptable, non-expired ID or two credible witnesses as described above.
- Missing Documents – The signer must bring the original documents to be notarized.
- Signer Not Present – The individual whose signature is being notarized must attend the appointment.
- Signer Awareness – If the signer is incoherent, unaware, or unable to clearly understand the documents being signed, notarization cannot proceed.
- Communication Limitations – The signer must communicate directly with the notary. Translators are not permitted under California law.
- Health & Safety – If the signer or anyone present is ill with COVID-19, flu, or another contagious illness, the appointment must be rescheduled. Please disclose this before booking.
- Legal Advice Restrictions – Our notaries are not attorneys and cannot provide legal advice about your documents.
✅ Thank you for taking the time to review our policies. By preparing ahead of time, you’ll help us provide efficient, professional, and convenient notary services.
About My Mobile Notary Public Services
My Mobile notary services has been in business in the High Desert since 2007. We provide Loan Document Signing and Mobile Notary Public Service to your locations. Christina and her team of Mobile Notary Publics are fully licensed, insured, and Certified Loan Signing Agents by the National Notary Association.
Christina is direct approved with Old Republic Title, Stewart Title and First American Title Company. Subcontractor approved for Fidelity National Title. Over 5,000 transactions completed - New Purchases, refi's, reverse mortgages, VA Loans, sellers packages, loan modifications and application signings.
Need to find a mobile notary public near you? We have a team of traveling notary publics that will travel to you in Hesperia, Apple Valley, Phelan, Oak Hills and Helendale.